PRIVACY & DATA PROTECTION

Privacy Policy

Effective Date: 12 August 2026

At NexVolt Engineering & EPC Solutions, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an inquiry, or interact with our advertisements and lead forms.

1. About NexVolt

NexVolt Engineering & EPC Solutions provides solar energy solutions, electrical engineering and EPC services, including solar PV system design, supply, installation, electrical consultancy, and related products and services.

For the purposes of this Privacy Policy, “NexVolt”, “we”, “us”, or “our” refers to NexVolt Engineering & EPC Solutions.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Phone number
  • Email address
  • Location or project address
  • Estimated monthly electricity bill
  • Type of property or project
  • Solar system requirements
  • Information provided through quotation or consultation requests
  • Any other information you choose to provide when contacting us

When you submit a lead form through Facebook or Instagram, some information may be automatically populated from your Meta profile, depending on your account settings.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries and consultation requests
  • Contact you regarding solar products and services
  • Prepare quotations and system recommendations
  • Understand your electricity and solar requirements
  • Schedule site visits, consultations, or installations
  • Provide customer support and after-sales service
  • Improve our products, services, website, and advertising
  • Follow up on requests submitted through our website, Facebook, Instagram, or other communication channels

We will use your information primarily for legitimate business purposes and to provide the services or information you have requested.

4. Information Submitted Through Facebook and Instagram

If you submit your information through a NexVolt advertisement or lead form on Facebook or Instagram, the information you provide may be shared with NexVolt so that we can contact you regarding your request.

For example, if you submit a form requesting a solar consultation, we may use your name and phone number to contact you and discuss your requirements.

Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers, employees, technicians, installation teams, or business partners when reasonably necessary to:

  • Respond to your request
  • Prepare a quotation
  • Conduct a site survey
  • Supply or install equipment
  • Provide technical support
  • Complete a requested service

We only intend to share information that is reasonably necessary for the relevant business purpose.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining business records, resolving disputes, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may delete or securely dispose of it.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance, and improve our marketing and advertising.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our website and advertising activities may use third-party platforms and services, such as:

  • Meta Platforms, including Facebook and Instagram
  • Website hosting and security providers
  • Analytics and advertising services
  • Communication and customer-support services
  • Payment or other service providers, where applicable

These third parties may process information according to their own privacy policies and terms.

10. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Ask us to stop or limit certain communications
  • Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the contact details below.

11. Marketing Communications

If you have contacted us or requested information about our products or services, we may contact you regarding your inquiry, quotation, installation, or related services.

You may request that we stop sending promotional communications at any time by contacting us.

12. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

Any updated version will be published on this page with a revised Effective Date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NexVolt Engineering & EPC Solutions

Phone: 01886-207442

Website: nexvoltepc.com

Email: info@nexvoltepc.com

Location: Chattogram, Bangladesh